Base Station Replacement

Service & Support

Replacement charger request

This form is specifically for single base station charger replacements. For charging trays, stations, or other service enquiries, please contact our service team at service@neoz.com.au.

Because our lamps are designed to last for decades and often become treasured pieces within our clients' venues, every replacement request is matched against our ownership records before a quote is issued. This quiet verification protects the value of your NEOZ pieces and the integrity of our client relationships over time.

Thank you for your request

We have received your replacement charger request. Our service team will review the details and be in touch within two business days. If your matter is urgent, please call us directly on +61 (2) 9810 5520.

First name *

Please enter your first name

Last name *

Please enter your last name

Company name

Email *

Please enter a valid email address

Phone number *

Please enter a phone number we can reach you on

Country *

Please select your country

Lamp serial number *

You will find the serial number on the base of your lamp. This allows us to verify the correct charger type for your model.

Please enter the serial number of your lamp

Approximate purchase date *

Please provide an approximate purchase date

Where is the lamp located? *

Please tell us where the lamp is currently located

Where was your NEOZ lamp purchased? *

Please let us know where your lamp was purchased

Helping us match your records

So we can cross-reference your request against our records of original sale, please confirm the name of the original purchaser if it differs from your own.

Original purchaser name

Please provide the original purchaser's name or note 'Same as above'

Helping us verify your reseller

Please share the name of the reseller or NEOZ global partner your lamp was purchased through. This allows us to confirm the sale against their records where needed.

Reseller or global partner name *

Please provide the name of the reseller or global partner

A note on gifted lamps

To ensure every replacement reaches the correct owner and to preserve the integrity of our client relationships, we confirm requests on gifted lamps with the original purchaser before proceeding. Please share their details below so we can arrange this quietly on your behalf.

Original purchaser or owner *

Please provide the name of the original purchaser or owner

A little more context

So we can assist you properly, please share a brief note on how the lamp came to be in your possession and the name of the original purchaser or owner where possible.

Please share some details *

Please share some details so we can assist you

Proof of purchase or ownership transfer

Click to upload, or drop a file here

PDF, JPG or PNG, up to 10MB. Attaching proof of purchase helps us process your request faster.

File is too large or not a supported format

Anything else we should know?

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